Privacy Policy

Introduction

Bua Horology ("we", "us", "our") operates a watch repair workshop at 47/2 Soi Sukhumvit 31, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand. This policy describes how we collect and use personal data when you visit our website or contact us about our services.

We take data protection seriously. We collect only what is needed for the service being provided and we do not share it with third parties for marketing purposes. Questions about this policy may be sent to [email protected].

Data we collect

When you use the contact form on this website or correspond with us by email or telephone, we may collect your name, email address, and telephone number. We also collect the details of the watch or watches you describe, which may include make, model, age, and condition. This information is used solely to assess and respond to your service enquiry.

The website may collect anonymised usage data through analytics cookies if you have consented to them. This data does not identify you individually and is used only to understand how the site is used so that we can improve it.

Legal basis: Processing of your contact information is based on your consent when you submit the form and on our legitimate interest in responding to enquiries about our services.

How we use your data

• To respond to your enquiry and arrange your service appointment
• To send written assessments and service updates related to your specific watch
• To maintain a record of work carried out (retained for three years after service completion)
• To improve the website using anonymised analytics data (if consented)
• We do not use your data for unsolicited marketing communications

Data retention

Contact enquiries that do not result in a service appointment are deleted within six months. Service records — which include the watch description and work carried out — are retained for three years to enable us to answer any follow-up questions and to provide a maintenance history for your watch if requested. After that period, records are deleted unless you request their retention.

Data protection measures

Customer records are stored in a password-protected system with access limited to workshop staff. Email correspondence is handled via encrypted connections. Physical records, where they exist, are stored in a locked cabinet within the workshop premises.

In the event of a data breach that may affect your rights, we will notify you without undue delay and in accordance with applicable Thai data protection requirements.

Cookies

This website uses essential cookies to function correctly. It may also use optional analytics and preference cookies if you consent. You can manage your cookie preferences at any time via our Cookie Policy page.

Your rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data held by Bua Horology:

• The right to know what data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data, subject to our record-keeping obligations
• The right to withdraw consent for processing at any time
• The right to object to processing based on legitimate interest
• The right to data portability in a structured, readable format

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days.

Third-party links

This website may contain links to external resources. Bua Horology is not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site you visit.

Children's privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe we have inadvertently done so, please contact us and we will delete the data promptly.

Policy updates

This policy may be updated from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the website following a material change constitutes acceptance of the updated policy.

Contact for data matters

Data controller: Bua Horology

Address: 47/2 Soi Sukhumvit 31, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand

Email: [email protected]